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What Happens When Digital Knowledge Lives in People’s Heads
Most businesses don’t realise how much they rely on undocumented digital knowledge.
It’s not written down. It’s not shared. It’s not owned by the company. It lives in someone’s head.
At first, this feels efficient. One person knows how things work. Changes are quick. Problems get fixed fast. There’s no need for process or documentation because “we’ve always done it this ...
